313112: 信息通信技术客户支持 ICT CUSTOMER SUPPORT OFFICER SKILL LEVEL2

MLTSSL	Medium and Long-term Strategic Skills List
STSOL	Short-term Skilled Occupation List
ROL	Regional Occupation List

Assessing Authority:    TRA

Yes：有资格Occupation may be Eligible

Yes：补充技术清单或特殊情况适用的职业  Occupation in the "Supplementary Skilled List" or "Special Conditions Apply"

Yes：职业不在"State Occupation List"或职业状态为“Closed”，但若满足条件仍有机会申请

？：点击州担保详情查看详情

州担保详情 - ANZSCO 313112

NSW

ACCESS LIST
Status	State/Region	Type Visa	Explanation/Additional Requirements
Closed	New South Wales	Visa subclass 190
Open	New South Wales	Visa subclass 491 (regional)

ACT

ACCESS LIST
Status	Explanation
Closed	You may be eligible to apply for ACT nomination if you meet the nomination criteria.

NT

ACCESS LIST
Status	English Requirements	Comments
Open	Minimum of IELTS 6 in each band or equivalent

SA

ACCESS LIST
Availability	Explanation	Additional Requirements
Open Low nomination	Low nomination places left	Competent Plus English (or Proficient overall); Provisional 491 visa only - 190 nomination offered to applicants under specific circumstances only (see 3.5); See additional instructions; 75 points required for offshore applicants

This occupation is in the State Occupation List

The State Occupation List is available to all applicants, including international graduates of South Australia. Please review theskilled nomination requirements before applying.

If you are an international graduate of South Australia, you should also review the following page: International graduate occupation and waiver requirements

TAS

ACCESS LIST
Status	Important Information
Open

313112 信息通信技术客户支持职业描述 Job description

信息通信技术客户支持负责提供计算机的维护和部署方面的支持教育和指导，诊断和解决计算机技术问题。可能在呼叫中心工作。 
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. Previously referred to in ASCO as: 3294-11 Computing Support Technician.
 

313112 信息通信技术客户支持职位别名

313112 信息和通信技术帮助台主任 ICT Help Desk Officer 
313112 信息和通信技术帮助台技术员 ICT Help Desk Technician 
313112 系统支援主任 Systems Support Officer 
313112 网络技术支持工程师 Network Support Technician 
313112 操作员命令支持系统 Operator Command Support Systems

313112 信息通信技术技术等级 Skill level

信息通信技术的技能等级为2（ANZSCO Skill Level 2）。

313112 信息通信技术客户支持

Short-term Skilled Occupation List

313112 信息通信技术客户支持澳洲技术移民职业评估 Skills assessment authority

TRA - 澳大利亚职业技术认证中心 Trades Recognition Australia：大陆技术移民申请的绝大部分职业都是通过该类别评估。TRA移民技术评估类别申请的条件为具有澳洲要提名职业相对等的资格（一般是 AQFIII，IV或 Diploma），至少3年的全职提名职业作经验，近2年内至少1年全职带薪提名职业工作经验。对于在获得等同AQF相关资质之前的工作要获得认可的话， 需之前至少5年提名职业或者提名职业相关全职工作经验。 

相关职业

313111 硬件技术员 Hardware Technician
313113 网站管理员 Web Administrator
313199 信息和通信技术支持技术员NEC ICT Support Technicians nec

3131 ICT技术支持人员

ANZSCO 3131 ICT技术支持人员职责概述  
• ICT技术支持人员提供计算机基础设施和网络技术，诊断和解决技术问题的部署。ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

ANZSCO 3131 ICT技术支持人员技能要求 Indicative Skill Level  
• 这个组里的大部分职业需要与下列大纲所列的资历和经验同等的技能 Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
• 在澳大利亚 In Australia:
• 澳大利亚学历资格体系相关学位，高级文凭或者技能水平2级文凭 AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• 在新西兰 In New Zealand:
• 新西兰技能水平2级注册文凭 NZ Register Diploma (ANZSCO Skill Level 2)
• 至少3年以上相关工作经验可能代替上面列举的正式资格证书。在某些情况下，除了正式的资格证书外，相关经验或在职培训也是需要的。需要必要的登记和注册。 At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.

ANZSCO 3131 ICT技术支持人员主要职责 Tasks Include  
• 确定软件和硬件要求，提供解决问题的方法 determining software and hardware requirements to provide solutions to problems
• 回应有关的软件和硬件问题 responding to inquiries about software and hardware problems
• 调整现有方案，以满足用户的需求 adapting existing programs to meet users' requirements
• 安装和下载相应的软件 installing and downloading appropriate software
• 确保应用程序和设备的使用效率ensuring efficient use of applications and equipment
• 实施计算机网络系统 implementing computer networks
• 设计和维护网站 designing and maintaining web sites
• 修理和更换，如终端机，打印机和调制解调器等外围设备repairing and replacing peripheral equipment such as terminals, printers and modems
• 可能在一个呼叫中心工作 may work in a call centre