UNIT GROUP 6215 零售主管RETAIL SUPERVISORS

RETAIL SUPERVISORS supervise and coordinate the activities of retail sales workers.

零售主管监督及协调零售销售人员的活动。

技能要求 Indicative Skill Level：

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

本组中大多数职业有相当的技能水平与下述资质和经验。

In Australia:在澳大利亚：

AQF Certificate II or III (ANZSCO Skill Level 4)

AQF证书II或III（ANZSCO 4级水平）

In New Zealand:在新西兰：

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

新西兰注册2级或3级资质（ANZSCO 4级水平）

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

一年以上相关经验可以代替上述资格。在某些情况下，相关经验和/或培训可能是除了正式的资格要求。

Tasks Include:任务包括：

ensuring that customers receive prompt service and quality goods and services

确保客户提供及时的服务和优质的产品和服务

responding to customers' inquiries and complaints about goods and services

回应客户的查询和对商品和服务的投诉

planning and preparing work schedules and assigning staff to specific duties

计划和准备工作安排和具体职责的人员配置

interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances

面试，招聘，培训，评估，解雇和促进员工，解决员工的申诉

instructing staff on how to handle difficult and complicated sales procedures

指导员工如何处理困难和复杂的销售程序

examining returned goods and deciding on appropriate action

审查退货和决定适当的行动

taking inventory of goods for sale and ordering new stock

以销售商品的库存、订购新的股票

ensuring that goods and services are correctly priced and displayed

确保商品和服务的价格和正确显示

ensuring safety and security procedures are enforced

确保安全程序执行

Occupation:职业：

621511零售主管Retail Supervisor

Alternative Titles:其他名称：

Checkout Supervisor收银主管

Sales Department Supervisor销售部主管

Supervises and coordinates the activities of retail sales workers.

监督和协调零售销售人员的活动。

Skill Level: 4技能要求：4