UNIT GROUP 4516 旅游顾问TOURISM AND TRAVEL ADVISERS

TOURISM AND TRAVEL ADVISERS plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

旅游顾问计划和组织对客户的旅游和住宿，并提供给游客的旅行和住宿信息。

技能要求 Indicative Skill Level：

指示的技能水平：

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

本组中大多数职业有相当的技能水平与下述资质和经验。

In Australia:

在澳大利亚：

AQF Certificate II or III (ANZSCO Skill Level 4)

AQF证书II或III（ANZSCO 4级水平）

In New Zealand:

在新西兰：

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

新西兰注册2级或3级资质（ANZSCO 4级水平）

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

一年以上相关经验可以代替上述资格。在某些情况下，相关经验和/或培训可能是除了正式的资格要求。

主要职责 Tasks Include：

任务包括：

• determining clients' requirements for travel, accommodation and special interests

•确定客户的需求，旅行，住宿和特殊利益集团

• suggesting itineraries based on available travel routes and cost, availability and convenience of transport

•表明基于现有的旅游路线和行程，可用性和成本，交通便利

• making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections

•制作和确认的旅游和住宿预订并通知客户船和飞机，公共汽车，火车连接

• notifying clients of travel dates, baggage limits, and medical and visa requirements

•通知客户的旅行日期，行李的限制，以及医疗和签证要求

• providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents

•提供旅游景点和旅游信息，和处理丢失和被盗的文件的程序

• assisting with travel clearances

•协助旅游间隙

• collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation

•收取款项的发放客户的行程，相关资料，旅行和住宿券券

• providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques

•提供旅行保险信息，相关的政府法规，如海关法规，并使用信用卡、旅行支票

• answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs

•回答游客提供旅游建议，查询出行路线，住宿和当地的习俗

• providing literature and information on local and interstate tours and places of interest

•提供当地和州际旅行和有趣的地方文献信息

• discussing transport availability and cost

•讨论运输的可用性和成本

• may work in a call centre

•可能在呼叫中心工作

Occupations:

职业：

451611 Tourist Information Officer

451611旅游信息官

451612 Travel Consultant

451612旅游顾问

451611 TOURIST INFORMATION OFFICER

451611旅游信息官

Alternative Title:

－：

Tourist Adviser

旅游顾问

Provides travel and accommodation information to tourists. May work in a call centre.

提供旅行和住宿信息的游客。可以在一个呼叫中心的工作。

Skill Level: 4

技能要求：4

451612 TRAVEL CONSULTANT

451612旅游顾问

Alternative Title:

－：

Travel Agent

旅行社代理人

Plans travel, accommodation and associated arrangements for clients and makes travel bookings. May work in a call centre.

计划旅行，住宿和客户相关的安排，使旅游预订。可以在一个呼叫中心的工作。

Skill Level: 4

技能要求：4

Specialisations:

专业：

Business Travel Consultant

商务旅行顾问

Domestic Travel Consultant

国内旅游顾问

International Travel Consultant

国际旅行顾问