## 6525 酒店前台文员 Hotel front desk clerks -  LEVEL C

酒店前台文员，预订客房，为客人提供信息和服务，并接收服务付款。他们受雇于酒店，汽车旅馆和度假村。

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

## 6525 酒店前台文员头衔范例 Example Titles 

* 宾客服务代理 - 酒店 guest services agent – hotel
* 酒店前台的服务员 hotel front desk clerk
* 夜班服务员 night clerk
* 预订店员 - 酒店 reservations clerk – hotel
* 客房职员 room clerk

## 6525 酒店前台文员主要职责 Main duties 

酒店前台文员执行部分或全部下列职责：Hotel front desk clerks perform some or all of the following duties:

* 保留空缺，预订和房间分配清单
Maintain an inventory of vacancies, reservations and room assignments

* 注册来客，并分配房间
Register arriving guests and assign rooms

* 通过信函，电话和当面回应有关酒店服务和登记查询，提供社区内可用服务的​​信息，回应客人的投诉
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints

* 使用电脑或手动系统编译和检查日常记录表，来宾帐户，收据和凭证
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

* 向离开的客人出示费用报表，并收取相应付款。
Present statements of charges to departing guests and receive payment.

## 6525 酒店前台文员任职要求 Employment requirements

* 通常需要完成高中或等同学历。
Completion of secondary school or equivalent is usually required.

* 可能需要完成为期两年的学徒课程，或前台业务或酒店管理大学课程。
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.

* 在所有省和育空地区，旅游教育理事会的客房服务行业认证是可用的，但是自愿的。
Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.

## 6525 酒店前台文员附加信息 Additional information 

* 经过额外的培训和经验积累可能晋升到住宿经理等高级职位。
Progression to senior positions such as accommodations manager is possible with additional training and experience.

## 6525 酒店前台文员其他分类 Classified elsewhere

* 主管，酒店前台的服务员（住宿服务经理） Supervisors, hotel front desk clerk (in 0632(0632) Accommodation service managers )
* 旅行顾问 Travel counsellors 6521(6521)

## 6525 酒店前台文员职称头衔 All titles

* 文员，前台 - 酒店 clerk, front desk – hotel
* 店员，前厅 - 酒店 clerk, front office – hotel
* 店员，酒店 clerk, hotel
* 业务员，酒店前台 clerk, hotel front desk
* 店员，晚上酒店 - clerk, night – hotel
* 文员，预订酒店 - clerk, reservations – hotel
* 文员，客房 - 酒店 clerk, room – hotel
* 白班业务员 - 酒店 day clerk – hotel
* 前台服务员，酒店 desk clerk, hotel
* 前台代理 front desk agent
* 酒店前台的服务员 front desk clerk, hotel
* 酒店前台店员 front desk hotel clerk
* 前办公室文员，酒店 front office clerk, hotel
* 前办公酒店的业务员 front office hotel clerk
* 客户服务代理 guest service agent
* 客户服务代表 guest service representative
* 客户服务代表 - 酒店 guest service representative – hotel
* 宾客服务代理 - 酒店 guest services agent – hotel
* 酒店的业务员 hotel clerk
* 酒店服务员，前台办公室 hotel clerk, front office
* 酒店礼宾部 hotel concierge
* 酒店前台的服务员 hotel front desk clerk
* 酒店前台办公文员 hotel front office clerk
* 酒店夜审 hotel night auditor
* 酒店接待员 hotel receptionist
* 夜审 - 酒店 night auditor – hotel
* 夜班服务员 night clerk
* 夜班服务员 - 酒店 night clerk – hotel
* 前台 - 酒店 reception clerk – hotel
* 接待员，酒店 receptionist, hotel
* 内预订店员 - 酒店 reservations clerk – hotel
* 房间服务员 room clerk
* 房间秘书 - 酒店 room clerk – hotel
* 秘书 - 酒店客房服务 room service clerk – hotel
* 服务代理，客人 - 酒店 service agent, guests – hotel
* 酒店服务总监 - superintendent of services – hotel