UNIT GROUP 5421 接待员RECEPTIONISTS

RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.接待来访客人接待，患者，客人的询问和要求，并响应。

Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.医疗秘书都包含在这个组中，542114的医疗职业的接待员。

技能要求 Indicative Skill Level：

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

本组中大多数职业有相当的技能水平与下述资质和经验。

In Australia:在澳大利亚：

AQF Certificate II or III (ANZSCO Skill Level 4)

AQF证书II或III（ANZSCO 4级水平）

In New Zealand:在新西兰：

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

新西兰注册2级或3级资质（ANZSCO 4级水平）

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

一年以上相关经验可以代替上述资格。在某些情况下，相关经验和/或培训可能是除了正式的资格要求。

主要职责 Tasks Include：

• greeting and welcoming visitors, and directing them to the appropriate person

•问候和欢迎访客，并引导他们到合适的人

• arranging and recording details of appointments

•安排和记录详细的约会

• answering inquiries and providing information on the goods, services and activities of the organisation

•查询和提供商品信息，服务和组织活动

• answering, connecting and transferring telephone calls

•回答，连接和传输电话

• receiving and resolving complaints from clients and the public

•接收和解决客户投诉和公众

• receiving and distributing correspondence, facsimile messages and deliveries

•收发信件，传真和交付

• maintaining the reception area

•保持接待区

• advising on and arranging reservations and accommodation

•建议和安排预订和住宿

• may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

•可能执行其他的文书工作，如文字处理，数据输入，文件，邮件发送和复印

Occupations:职业：

542111接待员（一般）Receptionist (General)

542112 职员Admissions Clerk

542113酒店或汽车旅馆的接待员Hotel or Motel Receptionist

542114医疗接待员Medical Receptionist

542111接待员（一般）RECEPTIONIST (GENERAL)

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.迎接客户和来访者，并对个人，电话，电子邮件和书面询问和要求。

Skill Level: 4技能要求：4

542112 录取职员ADMISSIONS CLERK

Alternative Title:备选职业：

Hospital Ward Clerk医院病房职员

Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.记录和处理信息的接纳和医院病人出院需要回应电话查询。

Skill Level: 4技能要求：4

542113酒店或汽车旅馆的接待员HOTEL OR MOTEL RECEPTIONIST

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

迎接客人和检查，并照顾他们的到来，他们在旅馆或汽车旅馆逗留期间的需要。

Skill Level: 4技能要求：4

542114医疗接待员MEDICAL RECEPTIONIST

Greets patients and other clients in a health facility, such as a clinic, practice, centre or surgery, and responds to personal, telephone and written inquiries and requests.

问候在卫生设施的病人和其他客户，如一个诊所，实践，中心或手术，并响应于个人，电话和书面询问和要求。

Skill Level: 4技能要求：4