UNIT GROUP 5412查询职员 INQUIRY CLERKS

INQUIRY CLERKS respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.调查人员应对个人，写关于公司产品和服务的电话咨询和投诉，提供信息和参考其他来源的人。

技能要求 Indicative Skill Level：

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.本组中大多数职业有相当的技能水平与下述资质和经验。

In Australia:在澳大利亚：

AQF Certificate II or III (ANZSCO Skill Level 4)

AQF证书II或III（ANZSCO 4级水平）

In New Zealand:在新西兰：

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

新西兰注册2级或3级资质（ANZSCO 4级水平）

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.一年以上相关经验可以代替上述资格。在某些情况下，相关经验和/或培训可能是除了正式的资格要求。

主要职责 Tasks Include：

• answering inquiries about goods and services, and providing information about their availability, location, price and related issues

•回答关于产品和服务的查询，并提供了关于其可用性，信息的位置，价格及相关问题

• responding to inquiries about problems and providing advice, information and assistance

•响应并提供咨询的问题查询，信息和帮助

• recording information about inquiries and complaints

•记录信息的查询和投诉

• referring complex inquiries to team leaders or expert advisers

•指复杂查询的团队领导或专家顾问

• issuing relevant forms, information kits and brochures to interested parties

•发行相关的形式，信息包和小册子，感兴趣的各方

• accessing and operating computer network systems and communication systems such as public address and paging systems

•访问和操作的计算机网络系统和通信系统，如公共地址和寻呼系统

• may refer inquiries to other sources

•可参考咨询其他来源

Occupation:职业：

541211查询职员Inquiry Clerk

Alternative Title:备选职业：

Inquiry Officer (Aus)调查官（澳）

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.对个人，写关于公司产品和服务的电话咨询和投诉，提供信息，是指人的其他来源。

Skill Level: 4技能要求：4

Specialisation:专业：

Information Clerk信息员