UNIT GROUP 3131 ICT技术支持人员 ICT SUPPORT TECHNICIANS  

ANZSCO 3131 ICT技术支持人员职责概述  
• ICT技术支持人员提供计算机基础设施和网络技术，诊断和解决技术问题的部署。ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

ANZSCO 3131 ICT技术支持人员技能要求 Indicative Skill Level  
• 这个组里的大部分职业需要与下列大纲所列的资历和经验同等的技能 Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
• 在澳大利亚 In Australia:
• 澳大利亚学历资格体系相关学位，高级文凭或者技能水平2级文凭 AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• 在新西兰 In New Zealand:
• 新西兰技能水平2级注册文凭 NZ Register Diploma (ANZSCO Skill Level 2)
• 至少3年以上相关工作经验可能代替上面列举的正式资格证书。在某些情况下，除了正式的资格证书外，相关经验或在职培训也是需要的。需要必要的登记和注册。 At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.

ANZSCO 3131 ICT技术支持人员主要职责 Tasks Include  
• 确定软件和硬件要求，提供解决问题的方法 determining software and hardware requirements to provide solutions to problems
• 回应有关的软件和硬件问题 responding to inquiries about software and hardware problems
• 调整现有方案，以满足用户的需求 adapting existing programs to meet users' requirements
• 安装和下载相应的软件 installing and downloading appropriate software
• 确保应用程序和设备的使用效率ensuring efficient use of applications and equipment
• 实施计算机网络系统 implementing computer networks
• 设计和维护网站 designing and maintaining web sites
• 修理和更换，如终端机，打印机和调制解调器等外围设备repairing and replacing peripheral equipment such as terminals, printers and modems
• 可能在一个呼叫中心工作 may work in a call centre

ANZSCO 3131 ICT技术支持人员职位列表 List of occupations  
• 313111 硬件技术员 Hardware Technician
• 313112 信息和通信技术客户支援主任 ICT Customer Support Officer
• 313113 网站管理员 Web Administrator
• 313199 ICT支持技术员 ICT Support Technicians nec

313111 硬件技术员 HARDWARE TECHNICIAN
• 支持和维护计算机系统和外围设备，通过安装，配置，测试，故障排除和修复硬件。Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
• 技能水平2级文凭Skill Level: 2

313112 信息和通信技术客户支援主任 ICT CUSTOME RSUPPORT OFFICER
• 相关职称 Alternative Titles:
• 信息和通信技术帮助台主任 ICT Help Desk Officer
• 信息和通信技术帮助台技术员 ICT Help Desk Technician
• 系统支援主任 Systems Support Officer
• 提供计算机的维护和部署方面的支持教育和指导，诊断和解决计算机技术问题， Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
• 技能水平2级文凭Skill Level: 2
• 专门划分Specialisations:
• 网络技术支持工程师 Network Support Technician
• 执行系统的操作员Operator Command Support Systems (Army)

313113 网站管理员 WEB ADMINISTRATOR
• 相关职称 Alternative Title:
• 网管 Web Master
• 设计，建造和维护网站，并提供网络技术解决方案和服务。Designs, builds and maintains web sites, and provides web technology solutions and services.
• 技能水平2级文凭Skill Level: 2

313199 ICT SUPPORT TECHNICIANS NEC
• 这个职业组包括未分类的信息通信技术支持员。This occupation group covers ICT Support Technicians not elsewhere classified.
• 技能水平2级文凭Skill Level: 2
• 这一组的职业包括：Occupations in this group include:
• 应用程序报装者 Applications Packager
• 电脑系统技术员 Computer Systems Technician
• 电信电脑系统技术员 Telecommunications Computer Systems Technician